Refund policy

At primehunt.pk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you with a hassle-free return and refund process.

1. Eligibility for Returns

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the exact same condition that you received it.

  • The item must be in its original packaging with all tags attached.

  • You must provide a valid receipt or proof of purchase (Order Number).

2. Non-Returnable Items

Certain types of items cannot be returned due to health, safety, or hygiene reasons:

  • Perishable goods (such as food or flowers)

  • Personal care and hygiene products

  • Gift cards and downloadable software items

  • Clearance or Sale items (Final Sale)

3. How to Initiate a Return

  1. Contact our support team at primehuntpkoffical@gmail.com.

  2. Please include your Order Number, Reason for Return, and Photos/Videos showing the product's condition.

  3. Once approved, our team will provide you with the return shipping address and detailed instructions on how to send your package back.

Note: Items sent back to us without requesting a return first will not be accepted.

4. Return Shipping Costs

  • Defective or Wrong Items: If the return is due to our error (damaged, defective, or incorrect item received), we will cover the return shipping cost.

  • Change of Mind / Exchanges: If you are returning an item due to a change of mind, incorrect size selection, or preference, the customer will be responsible for paying the return shipping fees.

5. Refunds Process

  • Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

  • If Approved:

    • Cash on Delivery (COD) Orders: Refunds will be transferred directly to your bank account, EasyPaisa, or JazzCash within 3 to 5 business days.

    • Prepaid Orders: Refunds will be processed automatically back to your original payment method within 5 to 7 business days.

6. Damaged or Incorrect Items

Please inspect your order upon receipt and contact us within 24 if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right for you immediately.

Contact Us

If you have any questions or need assistance with your return, please feel free to reach out to us:

  • Email: [primehuntpkoffical@gmail.com]

  • Business Hours: Monday - Saturday (9:00 AM - 6:00 PM)